Labor Turnover in HK's Hospitality Industry Essay

Labor Turn everywhere in HKs Hospitality Industry - Essay modelingThere is no denying that each manager in the hospitality industry wants to control the rate of employee swage in order to ensure the stability of their organization. Managers make believe also found that hiring and homework new employees cost more than retaining and promoting current employees. Employee turnover throne cause bad effects, not only the cost of training and be hiring but in other areas as well. The hidden costs to the company are even greater due to bad customer service, brusk brand projection, lower morale in the organization, loss of experience and lack of building a corporate legacy (Branham, 2000 93). The hospitality industry depends on the affinity between customers and employees, because the employee is on the front line serving the customer directly. One expert points outthe hospitality industry is one in which there is a high need to ensure customer loyalty as when a customer experiences goo d quality service, he tends to visit the same hotel again. However, if the employee turn over is fast, there is difficulty in building the customer loyalty as well as the quality of service. (Marder, 2006)Sometimes even some loyal customers can be swayed to switch to a competitors business because a senior employee quit. In fact, this is especially true for the banquet and event services. Another line is when senior employees, like managers or supervisors, jump to other organizations they might be disclosing some confidential information to their competitors. These techniques can range from training to recipes. The conclusion more or less the control the rate of employee turnover is very important due to the high rate of employee turnover impacting the delivery of efficient services in hotels and restaurants. The trend of employee turnover should be investigated to enlighten managers about the value of retaining employees.